Terms of Service

Introduction & Acceptance of Terms

By accessing or using the website of Cortex Tech Services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any part, you should not use our website or services.

Who We Are

Cortex Tech Services is a Canadian tech company based in Quebec that provides digital solutions such as website development, appointment portals, CRM systems, and other IT services to small businesses.

Use of the Website

Our website is provided for legitimate business purposes. You may use it to learn about our services, request quotes, and contact us for support.

Allowed Uses:

• Browsing service information
• Requesting quotes and consultations
• Contacting us for support
• Learning about our company and services

Prohibited Uses:

• Using the site for illegal purposes
• Attempting to hack or misuse the site
• Submitting false or misleading information
• Interfering with site functionality
• Attempting to gain unauthorized access

Client Responsibilities

When using our services, clients are responsible for providing accurate information and using our tools appropriately.

• Providing accurate business details and requirements
• Keeping login credentials safe (if applicable)
• Not misusing tools provided (e.g., appointment systems)
• Providing timely feedback and approvals
• Ensuring compliance with applicable laws

Our Services & Deliverables

We provide services as described in your signed agreement or service order. While we strive for excellence, certain limitations apply.

• We provide services as described in your signed agreement or service order
• While we strive for high uptime and accuracy, we do not guarantee uninterrupted access to hosted services
• Project timelines depend on client responsiveness and scope agreement
• We provide support and maintenance as outlined in your service agreement
• Custom features and integrations are subject to technical feasibility

Payments and Pricing

Our pricing and payment terms are designed to be transparent and fair for both parties.

• Prices are agreed upon before service begins
• Payment may be upfront, milestone-based, or in installments
• No refunds once a digital product is delivered (unless agreed)
• Late payments may result in service suspension
• Additional work outside the original scope may incur additional charges

Intellectual Property

We respect intellectual property rights and clearly define ownership of content and code.

• All original content on this website is owned by Cortex Tech Services
• Clients retain ownership of their brand content and business information
• We retain ownership of code and technical solutions unless transferred in contract
• Third-party tools and services remain under their respective licenses
• Custom code developed for clients becomes their property upon full payment

Privacy & Data Protection

Please refer to our Privacy Policy to learn how we collect, use, and protect your data.

Limitation of Liability

We limit our liability to protect both parties while maintaining our commitment to quality service.

• We are not liable for indirect damages, lost profits, or website downtime
• Our liability is limited to the amount paid for the service
• We are not responsible for third-party service failures
• Force majeure events may affect service delivery
• Clients are responsible for backing up their own data

Termination of Services

Either party may terminate services under certain conditions with proper notice.

• Either party may terminate the agreement with written notice
• We may suspend service for non-payment or abuse
• Clients may cancel ongoing services with appropriate notice
• Termination does not relieve payment obligations for work completed
• Data and access will be handled according to the service agreement

Changes to Terms

We reserve the right to update these Terms at any time. Changes will be posted here, and continued use of the site means you accept the revised terms.

Governing Law

These Terms shall be governed by the laws of the Province of Quebec and the federal laws of Canada applicable therein.

Contact Information

If you have questions about these Terms, contact us.