Privacy Policy

At Cortex Tech Services, we respect your privacy and are committed to protecting your personal data. This policy explains how we collect, use, and safeguard your information.

Information We Collect

We collect information you provide directly to us, such as when you contact us or request a quote. We also collect certain information automatically when you visit our website.

• Name, email, phone number (via contact forms)
• Business name, service preferences
• Payment information (via Stripe)
• Cookies and usage data (via analytics tools)
• IP address and browser type

How We Use Your Information

We use the information we collect to provide our services, communicate with you, and improve our offerings.

• To respond to inquiries and provide quotes
• To deliver services you've requested
• For billing and payment (via secure providers)
• To send updates or promotions (with consent)
• To improve our website (analytics)

How We Share Your Information

We do not sell your information. Data may be shared with trusted partners only when necessary to provide our services.

• Stripe (for payments)
• Google Workspace or Zoho (email setup)
• Analytics providers (Google Analytics)
• Cloud infrastructure providers (AWS, Vercel)

Your Rights

Under Law 25 (Quebec) and other applicable privacy laws, you have certain rights regarding your personal information.

• You can request access to your data
• You can ask us to correct or delete your data
• You can withdraw consent at any time
• You can file a complaint if you feel your data is misused

How We Protect Your Data

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

• We use SSL encryption for all data transmission
• Access is limited to authorized personnel only
• Data is stored in secure cloud infrastructure (AWS)
• Regular security audits and updates
• Employee training on data protection practices

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website and understand how visitors use our services.

• Cookies help us understand how visitors use our website
• You can control cookie settings through your browser
• We may use tools like Google Analytics or Facebook Pixel
• Essential cookies are required for website functionality
• Analytics cookies help us improve our services

Contact Information

If you have questions about this privacy policy or would like to exercise your rights, please contact us.